Saturday, November 29, 2008

New Customer Support at Entrecard

Entrecard has hired a new staff member - Stuart of Secluded Habitat.  He will be helping throughout the Entrecard blog and across the entire site.

Secondly, the support is now through a Ticket System, which will allow them to better manage and track your support inquiries.  You will also be able to login and track your tickets that have been created.  This will allow more people to have their questions answered quickly - the administrators/support will know if a question hasn't been answered and eventually, enough questions will be accumulated that you will be able to read other members' questions.

Note: Graham wrote this line: "Not the last upgrade we’re making in the near term." in the comments, so there will be more to look forward to in the upcoming weeks.

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